Privacy Policy

Effective Date: March 17, 2026
Last Updated: March 17, 2026

Online Christian Counseling Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit [website URL] (the “Site”), contact us, request an appointment, or otherwise interact with our services.

By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide Voluntarily

When you fill out a contact form, request an appointment, subscribe to updates, or otherwise communicate with us, we may collect information such as:

• your name
• email address
• phone number
• appointment or inquiry details

• any message or information you choose to provide

Please do not submit highly sensitive medical or health information through general contact forms unless we specifically ask for it and provide a secure method for doing so.

b) Automatically Collected Information

When you visit the Site, we may automatically collect certain technical information, such as:

• IP address
• browser type
• device type
• operating system
• referring website
• pages viewed
• date/time of visits
• usage and interaction data
• c) Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate the Site, understand usage, improve performance, and support marketing or advertising activities.

You can usually control cookies through your browser settings.

2. How We Use Your Information

We may use your information to:

• respond to inquiries and provide customer support
• schedule or manage appointments and consultations
• operate, maintain, and improve the Site
• personalize user experience
• send service-related communications
• send marketing communications where permitted by law or with your consent
• monitor traffic, usage, and trends
• protect the security and integrity of the Site
• comply with legal, regulatory, or professional obligations

• establish, exercise, or defend legal claims

3. How We Share Information

We do not sell your personal information.

We may share your information in the following circumstances:

• Service providers: with vendors who help us operate the Site, host data, manage forms, send emails, process bookings, provide analytics, or support business operations
• Legal compliance: where required by law, regulation, court order, subpoena, or other lawful request
• Business transfers: in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business
• Protection of rights: where necessary to protect our rights, safety, property, users, or others

• With your consent: where you have asked us to share information or clearly agreed to it

4. Health or Sensitive Information

Because our Site may relate to counseling, therapy, wellness, or mental health services, some information you choose to provide could be sensitive.

We ask that you share only the minimum information necessary through website forms. If sensitive personal or health information is needed, we will aim to collect it through appropriate and reasonably secure methods.

5. Legal Basis and Consent

Where required under applicable privacy laws, we collect, use, and disclose personal information on the basis of:

• your consent
• the need to provide requested services or respond to inquiries
• our legitimate business interests
• compliance with legal obligations

You may withdraw consent where permitted by law, subject to legal or contractual restrictions and reasonable notice.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• fulfill the purposes described in this Privacy Policy
• provide services you request
• maintain business and legal records
• comply with legal, regulatory, insurance, tax, accounting, or professional obligations
• resolve disputes and enforce agreements

Retention periods may vary depending on the nature of the information and our legal obligations.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security.

8. Third-Party Services and Links

The Site may contain links to third-party websites, tools, booking platforms, payment processors, analytics services, social media platforms, or embedded content. We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party services you use through or in connection with the Site.

9. Analytics and Advertising

We may use third-party analytics or advertising tools to understand website traffic, user behavior, and campaign performance. These providers may use cookies and similar technologies to collect information about your interaction with the Site and other websites.

You can often control tracking through browser settings, cookie controls, or opt-out tools provided by the relevant service.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of personal information, where applicable
• withdraw consent, where processing is based on consent
• object to or restrict certain uses of information
• request information about how your data has been used or shared

To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

11. Children’s Privacy

The Site is not intended for children under the age of 16 without parental or guardian involvement where required by law. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us so we can review and delete it where appropriate.

12. International Data Transfers

Your information may be stored or processed in jurisdictions outside your province, state, or country, including where our hosting, email, analytics, or service providers operate. Those jurisdictions may have different privacy laws.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the Site after changes are posted means you accept the revised Privacy Policy, to the extent permitted by law.

14. Contact Us

If you have questions, concerns, or privacy requests, please contact us at:

Online Christian Counseling Services
Email: info@drmartinez.sprucecare.com
Phone: 888-445-1470
Address: 13520 SW 152 St. #771513 Miami Fl 33177-0101